FAQ - EURAM

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What destinations does EURAM Creative Packaging offer?

Spain, Portugal, Italy, United States, Canada, Emirates, Cuba, Costa Rica, Bahamas, Jamaica and Mexico.
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Does EURAM Creative Packaging also offer flights?

EURAM Creative Packaging does not offer flights, but does offer country packages with products such as various types of accommodation, car hire, helicopter flights, transfers, theatre tickets, etc.
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Who has access to the EURAM Creative Packaging website?

EURAM works strictly B2B. Only travel companies have access to the EURAM Creative Packaging website with a secure password.
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What does it cost to work with EURAM Creative Packaging?

The use of www.euram.eu is free. EURAM only expects reservations.
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Do I have to achieve a minimum turnover to retain access to EURAM Creative Packaging?

No, that is not necessary.
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In what language can I use EURAM Creative Packaging?

In Dutch, English and French.
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Can I contact EURAM Creative Packaging for group travel?

No, EURAM Creative Packaging does not provide group travel.
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What do I earn from a trip I create in EURAM Creative Packaging?

You determine this yourself by setting your own margin, depending on the market or your customer. You can set a standard margin for your travel company. You can also choose to set a margin per dossier.
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What is EURAM, EURAM Creative Packaging and PlanistoTravel Platform?

For an explanation of the EURAM company and the Creative Packaging and Planisto solutions, please visit the following link: https://euram.eu/en/#about
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Do I have to place all the elements of the trip with EURAM Creative Packaging?

No, that is not necessary. It could be that the customer does not need a stopover or has booked an overnight stay himself.
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Will the travel agency be the organizer of the trip?

Yes, you sell the EURAM products under your own name. Always check the legislation in the country where you are based.
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What are the opening hours of the EURAM Support Team?

For the time being, the EURAM Support Team can be reached by phone at +32 16 29 27 25 from 10:00 to 12:15 on working days. E-mails (info@euram.eu) and messages via files will of course be followed up.
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Will EURAM put together the tour for me?

No, EURAM Creative Packaging is a real "do it yourself" website. Support from our Support Team is of course applicable.
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How and when do I pay?

You can pay by normal bank transfer: a 25% deposit and the balance 3 weeks before departure. EURAM encourages the use of SEPA. Please contact your Business Development Manager for more information. Please note that many organizations have agreed on different payment terms with EURAM. Please consult the company you work for.
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What are the cancellation and change policies?

Most products and services can be cancelled free of charge up to 30 days before departure. After that, a 20% cancellation fee will be charged up to 3 working days (72 hours) before departure.

Exception: "non-refundable" products.

The conditions are clearly stated, by product.
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Where can I ask questions about a file?

Via the communication tab in the file you can contact our Support Team. Of course you can also call (+32 16 29 27 25) or send an e-mail (info@euram.eu).
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How do EURAM Creative Packaging and Planisto Travel Platform work?

On the EURAMTV YouTube channel you will find several Webinars explaining Creative Packaging and the Planisto Travel Platform.